In each suite you will see the availability by clicking on the calendar of each one.

The calendars that appear on our website are always up to date.

To cancel or change it is necessary that you send us an email with your request. In case of date changes, it will be necessary for you to tell us a new available date. The change or cancellation will have been made when you receive an email confirming it.
 

It is not possible to leave a reservation openned, without a date. If you cannot come on the day of your reservation, it is necessary that you send us an email with a new available date so that we can make the change. Otherwise, the date change is not made.
 

In case of cancellation, giving notice more than one week in advance, 90% of the amount paid is returned, notifying between one week and 3 days before 50% and 3 days before or less, nothing is refunded. To request cancellation send please email info@basoasuites.com

If, on the contrary, it is Basoa Suites who is forced to cancel the reservation, even for reasons beyond our control such as weather, pandemics, etc., Basoa Suites will offer affected clients the choice between choosing another date at the same previously reserved rate or receiving the refund of 100% of the amount paid. In the event that the cancellation by Basoa Suites occursbetween the same day and three days before the reserved date, the affected client will be offered the following options: choose another date at the same previously reserved rate, receive a 100% refund of the amount paid or find a reservation with similar characteristics in another accommodation.

When more than a year has passed since the purchase made at Basoa Suites, there will no longer be the possibility of a refund, but there will be an exchange under the conditions previously indicated.
 

Free date changes can be requested, as long as notice is given one week or more in advance of the reservation date. Notifying between a week and 3 days, the change will be penalized with 50% of the value of the reservation and the change will not be allowed if it is requested 3 days before or with less time. To request a change it is necessary to send an email with an available date to info@basoasuites.com

Pets are not allowed in the suites.

All our suites have a maximum capacity of two people and the minimum age is of 8 years old.

All our suites have a maximum capacity of two people, without exceptions and the minimum age is 8 years.

Yes. If you are celiac or also if you have intolerances or allergies, let us know and we will adapt them.

Breakfasts can be adapted for vegetarians and vegans. Let us know in advance of your booking date by writing to info@basoasuites.com. As for dinners, there is a vegetarian option, but we do NOT have a vegan option (for now).

The suites do not have plugs or electricity and we will provide some led lamps at the entrance.

The showers are located in the reception building, Casa Amati, which is between 50 and 500 m away (depending on the suite) from the room. Soap, towels and hairdryer are provided in them.

The suites do not have plugs or electricity and we will provide some led lamps at the entrance.

You can find the menu, on the Services page, following the following link: Go to services

You can make the dinner reservation together with the reservation of the stay on the website.

You can also write to us at info@basoasuites.com or answer any of the reservation confirmation emails that have arrived requesting the dinner you want to hire. Dinner payment is made at Basoa Suites on the day you check out, in this case.

Yes, breakfast is included in all reservations. Also in reservations made by gift cards.

Breakfast has a wide variety of products and we try to keep it a secret to make it a surprise. If you have any type of allergy or intolerance, you can tell us by writing to info@basoasuites.com and we will adapt as much as possible.

The suites do not have running water. You will find a bottle of water to drink and there is also a sink with a jug in all suites for washing up.
Showers are in the reception building, Casa Amati.

You can reserve a dinner or any extra at the same time you make the reservation, or if you are not still sure, you can also reserve any extra, up to one day before your arrival date, by emailing us at info@basoasuites.com or using the contact form.

It is advisable that you choose an available date to make a gift card with a specific date, since demand on weekends is high and in this way a date is guaranteed. People who receive the card can make a date change free of charge, as long as they notify at least one week in advance of the date they had.

It is possible to request a gift card without a closed date by writing to info@basoasuites.com and requesting the gift card for the suite, number of nights and extras that have been chosen.
 

In the following link you will find the instructions to request the gift card: Request a gift card

People who receive the card can make a date change free of charge, as long as they notify at least one week in advance of the date they had.

Yes. Write us an email to info@basoasuites.com with the details of the reservation and we will send you a PDF.

The entry time is from 4:00 p.m. and until 8:30 p.m. you can enter whenever you want without warning. If you are going to arrive later, please notify us the same day at reception 948 372 221.
The departure time is at 12 at the latest

To confirm the reservation it is necessary to pay the reservation.

Write an email to info@basoasuites.com with your information and the date you want to reserve or use our contact form in our web page.

Yes. It is only necessary that the person who made the reservation write us, giving the new information (name, surname and email) of one of the people who will come.

If you book on our website, you will see that to complete the reservation you can pay using Bizum or credit card. If you prefer to make a transfer, please contact us at info@basoasuites.com

If you choose payment through Bizum you must first activate, if you have not already done so, the password for payments in electronic stores. To do this, enter your Bizum, go to settings, select password management and enter the password of your choice.